Average Reviews:
(More customer reviews)The chain was cut using bolt-cutters in broad daylight on a busy street; this is no security whatsoever. I had two bikes locked to a street bike rack using the 5019. I bought the lock because of its reputation and the associated warranty (theoretically up to $3001 US).
The support from the distributor (Todson Inc./OnGuard Locks USA) has been appalling!
- It took four months and many, many calls (eliciting weak excuses for inactivity) before they came back with a cash offer of $750 - for a bike orginally discounted from $1800 to $1500 - that is less than 1 year old and in perfect condition. The second bike, although not stated in the warranty registration, is not covered at all because it is "a second bike attached to the same lock".
- In summary, the warranty is not worth the paper it is written on.
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